The most important type of maintenance you can preform on your hotel is preventative maintenance. This is because through preventive maintenance you can prevent major and costly problems from occurring and most importantly prevent any interference in the quality of a guests stay.
Follow the 80/20 rule
As with many things the 80/20 rule is a great strategy to apply to hotel maintenance. Strive to achieve a balance of 80% preventive maintenance to 20% un-planned maintenance jobs.
Why should this be followed? Because unplanned maintenance jobs are the mostly costly and most likely to interfere with the quality of a guests stay. Less costly surprises problems and higher customer satisfaction always leads to an increased bottom line and a easier management of our hotel.
Of course the 80/20 rule is only a general guideline and working in the hospitality industry guarantees surprises. This rule should serve as a working guideline and a goal to work towards achieving.
The Most Important Areas For Preventive Hotel Maintenance
As I’m sure you could have guessed the guests room is the most important area of a hotel and the most important for our maintenance schedules. The key goal here is to make sure that there is no interference with the quality of the guests stay so that they are happy, well rested, and will be back again.
You or your maintenance manager should focus their efforts on areas of the hotel that receives more traffic causing more wear and tear and on areas that have the highest impact of the satisfaction of the customer.
Some areas where preventive maintenance should be focused:
- Heating systems: Heating systems can have an immediate impact on the comfort of guests. They are also very expensive to replace but the life span of these units can be greatly increased with proper preventive maintenance. Make sure to check for leaks, and always perform the proper cleaning methods in order to avoid illnesses that can be caused by bacteria such as legionella.
- Kitchens: Always ensure that kitchens and kitchen equipment are up to quality standards as outlined by the Critical Control Paints and Hazard Analysis guidelines.
- Air-conditioning: By far the most common complaint of a guest will be the air conditioning. Weather because it releases a foul odor or because the desired temperature can not be reached.
- Water supply system: Even a small leak can cause a large amount of damage to the flooring, walls, cabinets, and even the infrastructure of the hotel. A small water leak can leak to a huge expense to make sure to throughout check for any hidden leaks.
- Lighting: One of the most often used complete in any hotel room, invest in high quality lighting and pay attention to the life span of bulbs and equipment.
Every component of a room is different thus it requires different needs. These are only a few of the most common areas to pay close attention too and if your maintenance manager knows the structure well and has good experience then he will be able to find other important areas for preventive maintenance. Always make sure to remember to plan your preventive maintenance schedules around the cycle of your guests stay to ensure maximum satisfaction.
In the end preventive maintenance is one of the biggest cost saving strategist you can use. Not only does it pay off in preventing major costly surprise headaches from occurring but it also prevents your guests from being inconvenienced by something that could have been prevented in the first place. It also helps you the hotel manager/owner from being overwhelmed and keeps you focused on what truly matters, the happiness and satisfaction of your guests and your employees.